Refund Policy

At Zentos Code, we aim to provide software services and technical solutions that meet your expectations. This policy outlines the terms and conditions for refunds.

1. Eligible Services for Refund

A refund may be requested under the following circumstances:

• If the execution of the agreed-upon project has not commenced within the timeframe specified in the contract.
• If we fail to adhere to the technical specifications explicitly stated in the service agreement.
• Erroneous or duplicate payments resulting from a payment gateway malfunction.

2. Non-Refundable Cases

• After actual work on the software project has begun and resources/hours have been consumed.
• Costs associated with third parties (such as domain registration, hosting, software licenses, or payment gateways).
• Change of mind by the client after the contract has been signed and execution has started.

3. How to Request a Refund

To request a refund, please contact us via email at info@zentoscode.com, stating your order number and the reason for the refund. Your request will be reviewed, and we will respond within 5 business days.

4. Processing Refunds

If the refund request is approved, the amount will be credited back to the original payment method used by the client. It may take 7 to 14 business days for the funds to appear in your account, depending on your card issuer's or PayMob's policy.